Now that you are over the hump of submitting all your ACFI voluntary uplifts and admissions prior to the 1st Jan changes and engaged your team on the new guidelines, one would think now is the time to take a well-earned break.
With the changes reducing residential aged care margins, unfortunately now is not the time. Now is the time to turn your attention to ensuring your ACFI uplifts process is operating in the most effective and efficient manner.
Are you still seeing large waves of uplifts and then periods of none? If so, this a sure sign your process is not optimal and you’re missing out on revenue. Have you noticed the volume of ACFI voluntary submissions reducing post 31st Dec? Do you know why? Is it because your team is taking a well-earned break after all the changes, the process design is suboptimal or is it simply due to there being no further opportunity to submit uplifts?
The answer can only be found by actively managing the process with a structured operating rhythm.
Significant variation in uplift volumes is the first warning indicator the process is not optimal. Ensuring you have embedded the right metrics across Outcome, Output, Process Performance and Inputs will enable you to identify the opportunities in a timely manner and not miss out on revenue.
If you’re looking for some guidance in this area, or suggestions on where to start, drop me a line.