CI Programs are doomed to fail…
… if there is no burning platform
CI programs can come in all shapes and sizes. But there are commonalities between the successful ones that anyone responsible for CI cannot afford to ignore.
Too often, the CI Program is seen as someone’s job. But CI can’t be delivered by one person, or even a group of people. It has to be ‘done’ by everyone. Each level in the organisation has their part to play. Successful CI programs (based on publicised stories and in my experience) are driven primarily by front-line team managers.
Note: if you have a “CI team” that is responsible for delivering tangible benefits, what you have is a business improvement program, not a continuous improvement program.
CI is not a skill-set. It’s a way of thinking, a way of behaving, a way of getting things done.
Saying it’s not a skill-set doesn’t imply that people should automatically know what do to. And there are some aspects which do benefit from training. But training should never be the first stage of a CI program, no matter how lacking your CI culture is.
Just like the title of Simon Sinek’s book, we must “Start with Why”. If we decide that frontline managers are responsible for CI, why should they do it (aside from blindly following instructions)? What compels them to take action? What are the consequences if they don’t take action?
All this boils down to a simple concept. If there’s no burning platform, why would anyone move from the status quo?
So create the burning platform.
Continued in Part 2
Posted by Ben Haigh on 12 July 2018