Thursday 14th and Friday 15th April 2016 – Adelaide Showgrounds Bee Squared were proud to exhibit at this Local Government Association of South Australia event. The LGA Council Best Practice Showcase provides an opportunity for Councils to learn from each other. It provided us an opportunity to meet with the executives and local […]
Posted by admin on 15 April 2016
Wednesday 24th February 2016 – Morphettville Racecourse Bee Squared is proud to have sponsored the keynote speaker. With clients in the aged care sector, it is valuable for us to hear about best practice, new initiatives and changes in the industry. This event focussed on plans for the sector, the economic outlook, demographic impact, benchmarking […]
Posted by admin on 25 February 2016
If with great knowledge comes great power and opportunity, how do you avoid wasting your investment? In the first 2 parts of this series, we covered the reasons why you really should be creating a better way of documenting your organisational knowledge. But how do you do it without making it too complex, unwieldy and over-engineered? How can you avoid implementing […]
Posted by Ben Haigh on 18 December 2015
If with great knowledge comes great power and opportunity, why is harnessing this knowledge so often ignored? Harvard Business Review (Staats, Upton, 2011) concluded that “we’ve found that lean principles can be applied in some form to almost all kinds of knowledge work and can generate significant benefits: faster response time, higher quality and creativity, […]
Posted by Ben Haigh on 15 December 2015
If with great knowledge comes great power and opportunity, who has the knowledge in your organisation? The majority of organisations have a major issue, staring them right in the corporate face. One that can be solved with a little time and effort. However, time and time again, this issue is not identified, addressed or resolved until […]
Posted by Ben Haigh on 4 December 2015
Thursday 29th October and Friday 30th October 2015 – Adelaide Oval Bee Squared were proud to exhibit at this event – our first with the Local Government Association of South Australia! The event focussed on prospering communities with an array of prominent speakers on subjects relating to economic development. It provided us […]
Posted by admin on 2 November 2015
Systems Thinking describes a way of understanding the world around us, of thinking about how things work and ‘seeing’ things in a particular way. People who use Systems Thinking often use diagrams to model their understanding, not only of the elements that make up a whole, but also of the interactions between these elements. “The […]
Posted by Ben Haigh on 15 October 2014
Did you recently receive one of our wooden puzzles? Loving the challenge? As with many organisational challenges, it may be harder than it seems to solve. Need a hand? Watch our step-by-step video below to see how to align the pieces and complete the puzzle. The puzzle is a metaphor for organisations Organisations – […]
Posted by Ben Haigh on 30 August 2014
We’re excited to have presented our models of Value Coherence and Process Coherence to the Requisite Organisation community at the Global RO conference (Designing the Smarter Organisation) in New York yesterday. It’s been fantastic to meet this inspirational group of organisational design experts who provide real hope for transforming the way organisations are structured and, […]
Posted by Ben Haigh on 5 August 2014
Organisational coherence is a system of ‘views’ and ‘activities and practices’ that align the organisation to its purpose throughout the organisation. It focuses the organisation of what the customer values, removing wasted effort and has mechanisms for resolving the inevitable conflicts regarding competing priorities for resources. It is formed of three levels: Value coherence – […]
Posted by Ben Haigh on 30 July 2014
Feedback – the crucial first step to establishing trust Establishing trust and/or understanding with a customer in a retention call is the single most important factor in determining if the attempt to ‘save’ the client will be successful. Time and time again I review retention calls, and no matter how skilled the staff member is […]
Posted by Ben Farrell on 7 November 2013
I recently read an article that proposed a pretty dodgy way to measure Cost Per Transaction (CPT). It proposed an simple alternative to activity-based-costing through some simple extimates and sought to break down the CPT between different transaction types in a Service environment using the following method: Team Managers estimated the % of time their […]
Posted by Ben Haigh on 1 September 2013