Thursday 14th and Friday 15th April 2016 – Adelaide Showgrounds Bee Squared were proud to exhibit at this Local Government Association of South Australia event. The LGA Council Best Practice Showcase provides an opportunity for Councils to learn from each other. It provided us an opportunity to meet with the executives and local members to discuss and understand… Read More »LGA SA – Council Best Practice Showcase & LGA OGM 2016
Wednesday 24th February 2016 – Morphettville Racecourse Bee Squared is proud to have sponsored the keynote speaker. With clients in the aged care sector, it is valuable for us to hear about best practice, new initiatives and changes in the industry. This event focussed on plans for the sector, the economic outlook, demographic impact, benchmarking and trends across the sector,… Read More »ACSA Finance Symposium 2016
If with great knowledge comes great power and opportunity, how do you avoid wasting your investment?
In the first 2 parts of this series, we covered the reasons why you really should be creating a better way of documenting your organisational knowledge. But how do you do it without making it too complex, unwieldy and over-engineered? How can you avoid implementing something which is ultimately doomed to be unsuccessful? When designing your approach, consider the guiding principles:Read More »Are you getting benefit from your organisational knowledge investment?
If with great knowledge comes great power and opportunity, why is harnessing this knowledge so often ignored?
Harvard Business Review (Staats, Upton, 2011) concluded that “we’ve found that lean principles can be applied in some form to almost all kinds of knowledge work and can generate significant benefits: faster response time, higher quality and creativity, lower costs, reduced drudgery and frustration, and greater job satisfaction.”
Outcomes like that are music to the ears of most CEOs and Boards. Yet a knowledge management strategy is often ignored because it’s mistakenly seen as too difficult, too time consuming or it doesn’t add enough value. Quite simply, decision makers don’t understand the Return on Investment or the benefits from running an efficient and effective business.Read More »Are you ignoring your organisational knowledge opportunity?
If with great knowledge comes great power and opportunity, who has the knowledge in your organisation?
The majority of organisations have a major issue, staring them right in the corporate face. One that can be solved with a little time and effort. However, time and time again, this issue is not identified, addressed or resolved until it’s too late (or at all).Read More »Who has the knowledge in your organisation?
Thursday 29th October and Friday 30th October 2015 – Adelaide Oval Bee Squared were proud to exhibit at this event – our first with the Local Government Association of South Australia! The event focussed on prospering communities with an array of prominent speakers on subjects relating to economic development. It provided us an opportunity to meet with… Read More »LGA SA – 2015 Conference and LGA AGM – Prospering Communities
Systems Thinking describes a way of understanding the world around us, of thinking about how things work and ‘seeing’ things in a particular way. People who use Systems Thinking often use diagrams to model their understanding, not only of the elements that make up a whole, but also of the interactions between these elements. “The essence of systems thinking and… Read More »Systems Thinking for Business
Did you recently receive one of our wooden puzzles? Loving the challenge? As with many organisational challenges, it may be harder than it seems to solve. Need a hand? Watch our step-by-step video below to see how to align the pieces and complete the puzzle. The puzzle is a metaphor for organisations Organisations – from a structural, strategy or… Read More »Aligning the ‘Love a Challenge’ Puzzle
We’re excited to have presented our models of Value Coherence and Process Coherence to the Requisite Organisation community at the Global RO conference (Designing the Smarter Organisation) in New York yesterday. It’s been fantastic to meet this inspirational group of organisational design experts who provide real hope for transforming the way organisations are structured and, most importantly, how organisations of… Read More »Requisite Organisation conference New York
Organisational coherence is a system of ‘views’ and ‘activities and practices’ that align the organisation to its purpose throughout the organisation. It focuses the organisation of what the customer values, removing wasted effort and has mechanisms for resolving the inevitable conflicts regarding competing priorities for resources. It is formed of three levels: Value coherence – the value outcomes you want… Read More »What is Organisational Coherence?
Feedback – the crucial first step to establishing trust Establishing trust and/or understanding with a customer in a retention call is the single most important factor in determining if the attempt to ‘save’ the client will be successful. Time and time again I review retention calls, and no matter how skilled the staff member is at solving the customer’s problem,… Read More »Retention Reinvention
I recently read an article that proposed a pretty dodgy way to measure Cost Per Transaction (CPT). It proposed an simple alternative to activity-based-costing through some simple extimates and sought to break down the CPT between different transaction types in a Service environment using the following method: Team Managers estimated the % of time their people spend on the varying… Read More »Beware the subjective metric