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What we do

Project Delivery and Program Management

Want your projects delivered on time, on budget and exceeding quality expectations? We can help:

  • Program Strategy and Outcome Design
  • Program Management and Implementation
  • Project Establishment
  • Project Management and Delivery
  • Business Case development
  • Business Requirements
  • Expert Solution Design
  • Change Management
  • Process and Procedure Documentation
  • Training and Support
  • Project Audits
  • Project Recovery

Operations Performance

Operations Management is all about making sure your team is productive, working in efficient and effective ways, and achieving performance targets such as quality metrics, Service Level Agreements, cycle time and Customer Experience measures.

We can help to rapidly lift the performance of your team, including up-skilling and building capability for the long term.

  • Resource Planning
  • Rosters and Staff Allocation
  • Productivity, Efficiency, Effectiveness and Customer Satisfaction
  • Workflow, Service and Process Performance
  • Business Intelligence and Data Analytics
  • Reporting, Dashboards and Scorecards
  • Operational Excellence

Business Improvement and Process Improvement

To create real benefits, Business Improvement requires much more than a framework, templates and methodology. You already know this. You’ve seen Continuous Improvement programs that had all the gear but nothing to show for it except empty promises.

  • Productivity and Business Process Management
  • Value Stream Mapping
  • Business Process Re-engineering
  • Standard Operating Procedures
  • Process and Procedure Documentation
  • Service Reviews
  • Team Reviews
  • Workshop Facilitation
  • Risk Management
  • Organisational Structure and Capability
  • Continuous Improvement Programs

Digitisation and Automation

One thing we are absolutely certain of: you will not achieve digitisation benefits through an IT system alone. Regardless of how automated your business becomes, it will still rely on efficient business processes and skilled people to deliver true value to your customers.

This is why any digitisation or automation project requires a holistic perspective, with experience, expertise and a steady hand to guide the delivery of a quality result that meets your high expectations.

  • Digital Transformation Strategy
  • Automation of Business Processes
  • RPA – Robotic Process Automation
  • ERP System Selection (Enterprise Resource Planner systems)
  • ERP Contract Negotiation
  • ERP System Implementation