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Business Continuity

Funding the “Future of Work” for Local Councils

Our experience has been that Local Council staff and management care deeply about our communities. Recent history has shown that they have really stepped up in a time of crisis. For example, when Covid-19 hit, many Councils set up incident response teams and worked around the clock to put in interim changes to ensure continuity of service where it mattered,… Read More »Funding the “Future of Work” for Local Councils

Remote Working Series: Excelling at remote communications

There’s no over-stating it, excellent communication is vital to the performance of teams, and this is even more important when working remotely.   Even for the most administrative of roles, daily communication is essential. When staff (including us managers) are accustomed to face-to-face communication, working remotely can cause significant disruption to the ‘normal’ flow of information.   There are 2… Read More »Remote Working Series: Excelling at remote communications

Maintaining productivity in uncertain times

The current Coronavirus pandemic is cause for concern for many businesses. Pandemic response plans are being established and staff are being prepared for changes to the workplace that may (or may not) be implemented. What will happen to your team’s productivity if health agencies implement biosecurity measures and force your staff to stay at home? The availability of remote IT… Read More »Maintaining productivity in uncertain times

Are you getting benefit from your organisational knowledge investment?

If with great knowledge comes great power and opportunity, how do you avoid wasting your investment?

In the first 2 parts of this series, we covered the reasons why you really should be creating a better way of documenting your organisational knowledge. But how do you do it without making it too complex, unwieldy and over-engineered? How can you avoid implementing something which is ultimately doomed to be unsuccessful? When designing your approach, consider the guiding principles:Read More »Are you getting benefit from your organisational knowledge investment?

Are you ignoring your organisational knowledge opportunity?

If with great knowledge comes great power and opportunity, why is harnessing this knowledge so often ignored?

Harvard Business Review (Staats, Upton, 2011) concluded that “we’ve found that lean principles can be applied in some form to almost all kinds of knowledge work and can generate significant benefits: faster response time, higher quality and creativity, lower costs, reduced drudgery and frustration, and greater job satisfaction.”

Outcomes like that are music to the ears of most CEOs and Boards. Yet a knowledge management strategy is often ignored because it’s mistakenly seen as too difficult, too time consuming or it doesn’t add enough value. Quite simply, decision makers don’t understand the Return on Investment or the benefits from running an efficient and effective business.Read More »Are you ignoring your organisational knowledge opportunity?