Business inefficiencies may seem to creep in over time, but they are actually ‘designed by default’. That is, inefficiencies are created (but are not always apparent) by not designing work systems properly at the right points in time. Inefficiencies wouldn’t creep in if the right design was in place (and being followed – which is […]
Posted by Ben Haigh on 7 March 2019
… if there is no burning platform Part 1: Continuous Improvement programs can come in all shapes and sizes. But there are commonalities between the successful ones that anyone responsible for CI cannot afford to ignore. Too often, the CI Program is seen as someone’s job. But continuous improvement can’t be delivered by one […]
Posted by Ben Haigh on 12 July 2018
Organisations are complex systems, often far more complex than they appear in organisational charts or functional business unit descriptions. When introducing improvements and change, particularly for cost reduction projects, you need to be aware of the inter-relationships across the organisation to ensure you plan for impacts and deliver true value to the organisational system. Overlooking […]
Posted by Ben Farrell on 6 December 2016
E-I, E-I-O! goes the familiar refrain from the nursery rhyme. It’s very close to the mantra we use for process improvement…. EIAO: Eliminate, Improve, Automate, Outsource Delivering Efficiency and Effectiveness gains in a business process generally uses one of these approaches Eliminate: Critically look at a process (and then each process step) to see what […]
Posted by Ben Haigh on 10 November 2016
If with great knowledge comes great power and opportunity, how do you avoid wasting your investment? In the first 2 parts of this series, we covered the reasons why you really should be creating a better way of documenting your organisational knowledge. But how do you do it without making it too complex, unwieldy and over-engineered? How can you avoid implementing […]
Posted by Ben Haigh on 18 December 2015
If with great knowledge comes great power and opportunity, why is harnessing this knowledge so often ignored? Harvard Business Review (Staats, Upton, 2011) concluded that “we’ve found that lean principles can be applied in some form to almost all kinds of knowledge work and can generate significant benefits: faster response time, higher quality and creativity, […]
Posted by Ben Haigh on 15 December 2015
If with great knowledge comes great power and opportunity, who has the knowledge in your organisation? The majority of organisations have a major issue, staring them right in the corporate face. One that can be solved with a little time and effort. However, time and time again, this issue is not identified, addressed or resolved until […]
Posted by Ben Haigh on 4 December 2015