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Systems Thinking

Systems Thinking for Business

Systems Thinking describes a way of understanding the world around us, of thinking about how things work and ‘seeing’ things in a particular way. People who use Systems Thinking often use diagrams to model their understanding, not only of the elements that make up a whole, but also of the interactions between these elements. “The essence of systems thinking and… Read More »Systems Thinking for Business

Beware the subjective metric

I recently read an article that proposed a pretty dodgy way to measure Cost Per Transaction (CPT).  It proposed an simple alternative to activity-based-costing through some simple extimates and sought to break down the CPT between different transaction types in a Service environment using the following method: Team Managers estimated the % of time their people spend on the varying… Read More »Beware the subjective metric