Complaints Management Process

We engaged Ben Farrell to undertake a review of our complaint management process and reporting. Ben quickly built a solid rapport with our team members and has helped deliver a more efficient and effective way of managing work flows whilst having greater visibility of the business on a day to day basis.

Ben is an effective communicator with staff at all levels which helps with change management and drives outcomes that are sustainable. We will certainly work with Ben again if the opportunity arises.