Talent management and succession planning create performance benefits that outweigh the investment of time and effort. However, many leadership teams don’t know how simple and beneficial it can be. The Performance and Potential Matrix can be a good a foundation point. The Performance and Potential Matrix (a.k.a. the nine box grid), is a commonly used HR or managerial concept for… Read More »Talent management & succession planning
The operational leader of front-line workers is one of the busiest roles in an organisation. Managing your time, and the tasks you will complete and your approach to them is an essential part of your success. Investing in the ‘core’ activities (your operating rhythm): Your operating rhythm. There are key activities that improve your effectiveness as a team manager. There… Read More »Manage YOURSELF FIRST
excerpt from Bee Squared’s Operational Leadership Handbook Recurring catch ups with staff members; prepared with performance feedback & other key topics. Purpose: Meet with individual staff members regularly to: All of the above will contribute significantly to your individual staff members and team producing higher quality work in a more efficient way. Frequency: The frequency of the meetings is your… Read More »One-on-Ones – Purpose, frequency, length, agenda & template
Our experience has been that Local Council staff and management care deeply about our communities. Recent history has shown that they have really stepped up in a time of crisis. For example, when Covid-19 hit, many Councils set up incident response teams and worked around the clock to put in interim changes to ensure continuity of service where it mattered,… Read More »Funding the “Future of Work” for Local Councils
You may have noticed a flurry of news articles about wage issues recently, with more than a dozen large Australian companies having problems in the last year alone. There are different ways this is playing out, but the underlying theme is that many employees have been underpaid by their employers and in most cases, it appears to be unintentional. In our experience,… Read More »Why are timesheets making a comeback?
Organisations are complex systems, often far more complex than they appear in organisational charts or functional business unit descriptions. When introducing improvements and change, particularly for cost reduction projects, you need to be aware of the inter-relationships across the organisation to ensure you plan for impacts and deliver true value to the organisational system. Overlooking these inter-relationships means you risk… Read More »Don’t kid yourself – cost reduction is complex!
Feedback – the crucial first step to establishing trust Establishing trust and/or understanding with a customer in a retention call is the single most important factor in determining if the attempt to ‘save’ the client will be successful. Time and time again I review retention calls, and no matter how skilled the staff member is at solving the customer’s problem,… Read More »Retention Reinvention